MASS- Support, Service, Help and more...

FAQs - Frequently Asked Questions (and the answers)

• How is the line to be brought into the customer’s facility?
• How fast can you deliver spare parts?
• How do we work with the manual?
• How do we find the right spare parts identifications, order-no. etc.?
• How can your machine be identified here?
• Who will train our operating personnel?
• How long is the guarantee- period for your equipment?
• How is the operation done?
• How often do we have to clean the ink unit of the MASS Curtain Coater?
• How often do we have to change the ink filter of the MASS Curtain Coater?
• Which inks can be run by MASS Curtain Coaters?
• How do you make sure, that the profile and the distribution of temperature will meet the customer's requirements?
• How fast can pcbs be gripped and suspended into the clamp system of the MASS Vertical Dryer? And how many pcbs can be dried per minute?
• Are there any other systems available for operating the vertical dryer apart from the visualizing standard- PC?
• How many vertical dryers have been installed so far?
• What are the advantages of vertical drying?
• What can you do for our process safety?
• How quick can you help us, if a failure or disturbance has occurred (which usually should not happen)?
• Who is responsible for customer service?
• How can we visit you in Geseke travelling by air?
• How can I contact MASS right now or when surfing their pages?
• I have had a look at the pages containing your product information and now I am really interested in learning more about a certain kind of machine. Who can I talk to/ send an e- mail concerning sales issues?
• I would like to print certain pages containing information on MASS's products, but the pages are just being printed partly or certain parts are chopped off. What is the problem?

Q.: How is the line to be brought into the customer’s facility?: A.: Our vertical dryers are composed of modules. Usually they are delivered as single units, which will have to be connected for installation.
For example:
VDH 144 - The dryer is divided into two parts, infeed (3,680 mm) and outfeed (4,260 mm).

VDH 300 - The dryer is divided into four parts, infeed (3,680 mm), outfeed (4,260 mm), one middle part (3,960 mm) and another short module (1,980 mm). Go back
Q.: How fast can you deliver spare parts?: A.: Exchange parts, which are on stock, can be delivered per express within 24 hours (even to the States). Go back
Q.: How do we work with the manual?: A.: You will get the manual as a pdf- file on CD- ROM with the delivery of your equipment.
If you put the CD into your CD- Rom drive and have a look at it, you will have the menue with the contents at one glance.
Without leafing and searching you will get the desired information by mouse- click. Go back
Q.: How do we find the right spare parts identifications, order-no. etc.?: A.: This is very easy, as there will always be "spare parts lists” and photos contained in your manual(s).
The so called “spare parts list” gives you the identification number (=order number), the exact designation, the number of parts as well as the the mark for wear part. Please give us the identification number for your spare part order. Go back
Q.: How can your machine be identified here?: A.: On every delivered machine there is a type label with the machine number.
With this number we are able to give you all necessary information for your equipment. Go back
Q.: Who will train our operating personnel?: A.: After every installation our service technicians will train your personnel by doing test runs and giving concrete demonstrations. If agreed, we can assist you during your first production runs. Go back
Q.: How long is the guarantee- period for your equipment?: A.: Generally we grant one year guarantee, if working one shift, on machines and spare parts, if they have not been identified as wear parts. Go back
Q.: How is the operation done?: A.: Generally by pc - the process is visualised on screen/ display. The usual visualisation software for Windows®XP: VisiWin or Intouch. Go back
Q.: How often do we have to clean the ink unit of the MASS Curtain Coater?: A.: Once per week with solvents or cleaner and every time, when you are going to change the filter. Go back
Q.: How often do we have to change the ink filter of the MASS Curtain Coater?: A.: Once per week- depends on the pollution of ink.
In case of 3- shift work the filter will have to be exchanged more often. Go back
Q.: Which inks can be run by MASS Curtain Coaters?: A.: Generally all photo imageable solder masks for pcbs available on the market. Go back
Q.: How do you make sure, that the profile and the distribution of temperature will meet the customer's requirements?: A.: After installation of every MASS Vertical Dryer we will determine a temperature profile by means of the reflow tracker. This is part of the customer's approval. The service
personnel of our sales partners are also able to work with the reflow tracker. This check-up of temperature can be repeated upon customer's request in regular periods. Go back
Q.: How fast can pcbs be gripped and suspended into the clamp system of the MASS Vertical Dryer? And how many pcbs can be dried per minute?: A.: The minimum time section is 13 sec. This means: The MASS Vertical Dryer can dry a maximum of approx. 4.6 pcbs per minute. Go back
Q.: Are there any other systems available for operating the vertical dryer apart from the visualizing standard- PC?: A.: Yes, if desired, we can supply touch- field equipped industrial PCs or Siemens operator interfaces (OP27) ,too.; Go back
Q.: How many vertical dryers have been installed so far?: A.: Up to now 30 drying systems have been installed worldwide. Go back
Q.: What are the advantages of vertical drying?: A.: You are independant from pcb-size and pcb-thickness.
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Q.: What can you do for our process safety?: A.: Optionally we can offer you the opportunity to sign a maintenance contract with us. In this case you will obtain preventive maintenance services within a period that you have determined. These will include regular checking of operation parameters for deviations. Go back
Q.: How quick can you help us, if a failure or disturbance has occurred (which usually should not happen)?: A.: In Germany within 24 hours. Outside Germany you will have to take travel time into account. Go back
Q. : Who is responsible for customer service?: A.: Our service technicians and service technicians of our sales partners. On request we will send one of our service technicians, who will solve the failure problem or bring the system into service. Go back
Q.: How can we visit you in Geseke travelling by air?: A.: When travelling long- distance mostly via Frankfurt or Amsterdam.
Frankfurt Airport - KLM, Lufthansa, North/West, United etc.
Amsterdam Airport - KLM, Lufthansa etc.
From Chicago United is also heading for Munich and Dortmund.
When travelling by air within Europe, Dusseldorf, Hannover and Frankfurt can be the possible destinations, e.g. by Air U.K.
From Amsterdam and Frankfurt you may also take connecting flights to Paderborn (EDLP), Dortmund or Munster. From Paderborn travelling to Geseke by car may take you another 15 minutes, from Dortmund approx. 35 minutes and from Munster about 1 hour. After prior agreement we can also take you from each of these airports to Geseke.; When having landed in Dusseldorf or Hannover, travelling by (rental) car to Geseke may take about 2 hrs. Alternatively you can also travel by train and we will pick you up at the station.; Another option: From Frankfurt Airport straight to Kassel travelling by fast ICE- train. From Kassel you may either go by another train or by rental car to Geseke (about 1 hour by car). Go back

Q.: How can I contact MASS right now or when surfing their pages?: A.: You can find our e- mail link right on the bottom of every single page of our website. Just click there and your mail application will be started and you will immediately be able to send us your mail. Or click on the "Contact"- link in the menu on the right side of this page (or any other page of our website) and you will get more information on other ways to contact us. Go back

Q.: I have had a look at the pages containing your product information and now I am really interested in learning more about a certain kind of machine. Who can I talk to/ send an e- mail concerning sales issues?: A.: On this page you will also find a list of corresponding offices/ branches of our sales partners. In most cases those addresses will also contain an e- mail address, where you' ll be able to send your mail right on the spot. Or if you would like get straight in touch with MASS to ask your very special questions. In this case, please have a look at the "Contact"- page, where you will find the e- mail address of Mr Franz Klocke, who might possibly be able to provide an individual solution to your problem. Go back

Q.: I would like to print certain pages containing information on MASS's products, but the pages are just being printed partly or certain parts are chopped off. What is the problem?: A.: This issue depends on dynamic formatting of contents on webpages. We are of course trying hard to create the pages in a way, that you will be able to print them easily and correctly, too. However, page formatting in browsers differs from formatting in word processing software. One way to meet these requirements and issues is, that we are in fact offering you to download zipped .pdf- files of the corresponding product information - there's a download- link on each page containing information on our products (simply download it, unzip it and read it with your pdf- file viewer).; Perhaps your browser or the corresponding printer software also gives you the option to adopt the webpage to be printed out to the paper size that you are currently using.
Or you may have the pages printed in landscape- orientation instead of portrait (see your printer setup), if parts on the right or left sides are missing. This might on the other hand increase the number of pages printed out in the end. Go back

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